June 18Jun 18 #523 Link to comment https://community.webinsiders.com/topic/143-what-is-your-refund-policy-and-has-it-ever-backfired/ Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I am finalizing my course terms and debating the refund policy. No refunds feels harsh. 30-day guarantees feel risky. What do you actually offer and have you ever been burned by it? I need a policy that protects me without scaring buyers.
June 18Jun 18 #549 Link to comment https://community.webinsiders.com/topic/143-what-is-your-refund-policy-and-has-it-ever-backfired/#findComment-549 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... 14-day conditional refund. Must complete 50% of the course and show work. Filters out tire kickers. I have had two refunds in three years. Both were the right decision. Bad fit is worse than no sale.
June 18Jun 18 #551 Link to comment https://community.webinsiders.com/topic/143-what-is-your-refund-policy-and-has-it-ever-backfired/#findComment-551 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... No refunds on digital products. Delivery is instant. Consumption is instant. Refunds on coaching because that is time-based. Different products. Different policies. One size does not fit all.
June 18Jun 18 #554 Link to comment https://community.webinsiders.com/topic/143-what-is-your-refund-policy-and-has-it-ever-backfired/#findComment-554 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I offer a 30-day refund but I ask why. The answers improve my product. Most people who request refunds were never going to implement anyway. Their feedback is worth more than the revenue.
June 18Jun 18 #557 Link to comment https://community.webinsiders.com/topic/143-what-is-your-refund-policy-and-has-it-ever-backfired/#findComment-557 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... @HannahK What happens if someone disputes the 50% completion requirement? Do you track it through the platform or honor system? I want to implement this but I am worried about the enforcement.
June 18Jun 18 #559 Link to comment https://community.webinsiders.com/topic/143-what-is-your-refund-policy-and-has-it-ever-backfired/#findComment-559 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... @Jenna_T I use Teachable's progress tracking. Automatic. If they are under 50%, the refund request gets flagged. I review manually but I have never had a dispute. The condition is clear upfront. Transparency prevents conflict.
June 23Jun 23 #1096 Link to comment https://community.webinsiders.com/topic/143-what-is-your-refund-policy-and-has-it-ever-backfired/#findComment-1096 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... Raised prices 50% and expected crickets. Booked out 3 months. Turns out I was the discount brand in a premium market.
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