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How often do you email without burning people out
I have a value check before sending. would i pay to receive this email? if no, i don't send it. high bar but keeps quality up.
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When did you realize you were not cut out for a 9-to-5
Got laid off. best thing that ever happened. sometimes the universe makes the decision for you and all you have to do is say thank you. silver linings exist.
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What is your refund policy and has it ever backfired
I now have a conditional refund in my contracts. must complete 50% of the course and show work. two refunds in three years. both were the right call. bad fit is worse than no sale.
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How do you measure if your content marketing is working
my "metric" is whether i'd be proud to show my content to a potential client. if yes, keep going. if no, fix it. subjective but surprisingly accurate.
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Is the laptop lifestyle actually real or just good marketing
The real laptop lifestyle is working in sweatpants from your kitchen table. the exotic locations are just vacation photos with a laptop in frame. let's be honest.
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Is it better to bill hourly or flat rate for creative work
My compromise is flat rate with a range. like between $400k and $1k depending on complexity. gives me wiggle room, gives them a ceiling. most projects land in the middle. nobody feels ripped off and i don't feel trapped.
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How do you handle scope creep without sounding difficult
I build a 20% buffer into flat rates now. small additions are covered. clients feel taken care of. i feel protected. the buffer is invisible and everyone wins. took me way too long to figure this out.
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Should you ever work for free to build your portfolio
Now i offer a portfolio discount instead of free. 30% off for brands i actually want in my portfolio. they have skin in the game but it's not charity. works way better and filters out the tire kickers.
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What would you do differently in your first year of business
My second website cost $1,300 and looked terrible. could have spent $90 on a template and looked better. perfect is expensive and my perfectionism cost me way too much.
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What content format gets you the most qualified leads
Twitter threads where i share my actual numbers. revenue, expenses, conversion rates. transparency builds trust faster than any polished content.
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What is your definition of success in online business
My definition changes every year. year one survival. year two stability. year six meaning. the target moves as i grow and that's okay.
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When do you know it is time to fire a client
The client who made me cry in a parking lot? kept her for eight more months because the money was good. The money was not good for my sanity. now i have a sunday night dread test. if i think about monday and feel sick because of one person, they're gone.
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Handling jealousy when peers succeed faster
realized i was jealous of people in completely different life stages. comparing my year two to their year eight. now i only compare to myself at the same stage. much healthier.
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How do you write a sales page that does not feel manipulative
i write the page, then remove every sentence that makes me cringe. usually that's 40% of the draft. what's left is honest and still converts.
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Should you ever work for free to build your portfolio
I now offer a portfolio discount instead of free. 30% off for brands I want to work with. Skin in the game, but not charity.
JordanKWrites
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