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Hit consistent revenue and now everything's breaking. What does scaling actually mean?

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I have been at roughly the same revenue for six months. It is consistent but I can not grow without things falling apart. My delivery is shaky, my onboarding is messy, and I am saying yes to everything. What does scaling actually look like at this stage?

I hit this wall at year two. The fix was productizing my service. Instead of custom everything, I created three packages. Cut my delivery time in half and doubled my capacity.

Uhm.. scaling means doing less, not more. You are probably still trying to be the technician, the marketer, and the CEO. Pick one. The other two get systems or get hired out.

Same boat last year. Scaling for me meant writing down every step of my process. SOPs sound boring but they are the only way to hand anything off without quality dying.

Can I ask what your first SOP was? I am overwhelmed by the idea of documenting everything at once. Is there one area you started with?

  • 3 weeks later...

Raised prices 50%, expected crickets. Booked out 3 months. I was the discount brand in a premium market.

Tracked my revenue per hour by project type. Mid-size projects ($3K-$8K) had 23% higher margins than large ones. Counterintuitive.

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