I am finalizing my course terms and debating the refund policy. No refunds feels harsh. 30-day guarantees feel risky. What do you actually offer and have you ever been burned by it?

14-day conditional refund. Must complete 50% of the course and show work. Filters out tire kickers. I have had two refunds in three years. Both were the right decision. Bad fit is worse than no sale.

No refunds on digital products. Delivery is instant. Consumption is instant. Refunds on coaching because that is time-based. Different products. Different policies. One size does not fit all.

I offer a 30-day refund but I ask why. The answers improve my product. Most

people who request refunds were never going to implement anyway. Their

feedback is worth more than the revenue.

I have been paralyzed by this decision. Hearing that conditional refunds filter tire kickers is helpful. What happens if someone disputes the 50% completion requirement HannahK?

My "quick 5-minute favor" used to cost 2 hours. Now everything has a rate. Boundaries = profit.

I added a strategy session prerequisite to my packages. Filters out 40% of leads. Quality of conversations improved overnight.

My first $5K project felt like a typo. Kept refreshing my email to see if they'd ask for a refund. They didn't.

I had a client demand a refund after consuming the entire course. My policy said 50% completion for refunds. I stuck to it. He left a bad review. I slept fine.

I offer 14-day refunds with one condition: they have to tell me why. The feedback has improved my product more than the revenue would have.

No refunds on digital products. I was clear about this upfront and nobody has ever asked. Confidence in your policy prevents problems.

The refund policy I copied from a competitor was too generous. Three people finished the course and then asked for money back. Now it's 7 days, conditional, and clearly stated before purchase.

I used to fear refunds meant my product was bad. Now I see them as filtering. The people who refund were never going to implement anyway. Better to find out early.

My refund policy is no refunds, but I'll fix it until you're happy. Nobody has ever asked for a refund. The promise of persistence beats the promise of money back.

I offered a 30-day refund once. One person bought, consumed everything, and refunded on day 29. Now it's 14 days with proof of attempt.

A client asked for a refund because they changed their mind. My policy said no. They disputed the charge. I won but it took six hours of my life.

I now have a satisfaction conversation instead of a refund policy. If they're unhappy, we talk. Usually we find a middle ground.

My refund policy is no refunds but i'll fix it until you're happy. nobody has ever asked for a refund. the promise of persistence beats the promise of money back. plus it filters out people who were never gonna implement anyway.

Offered 30-day refunds once. one person bought, consumed everything, and refunded on day 29. now it's 14 days with proof of attempt. still generous but not exploitable. some people suck.

The refund I gave willingly became my best testimonial. Sometimes eating the cost is cheaper than fighting for it.

Had a client demand a refund because they changed their mind. policy said no. they disputed the charge. i won but it took six hours of my life i'll never get back. now i have a "satisfaction conversation" clause instead.

The refund i gave willingly became my best testimonial. sometimes eating the cost is cheaper than fighting for it. not always but sometimes. business is weird like that.

I now have a conditional refund in my contracts. must complete 50% of the course and show work. two refunds in three years. both were the right call. bad fit is worse than no sale.