June 18Jun 18 #497 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/ Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I have a client who pays on time, has steady work, but every interaction drains me. Last-minute changes, vague feedback, weekend emails. The money is good but I dread seeing their name in my inbox. When is the income not worth the cost?
June 18Jun 18 #505 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-505 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... The Sunday night test. If you think about this client on Sunday and feel dread, it is time. Money is replaceable. Mental health is not. I have fired three high-paying clients. Revenue dipped temporarily. Sanity improved permanently.
June 18Jun 18 #507 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-507 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I set boundaries first, then fire if they break them. One clear conversation about communication expectations. If they ignore it, they do not respect you. That is the signal. Most bad clients reveal themselves quickly if you give them a chance to.
June 18Jun 18 #509 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-509 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... @DerekNoBS I used your Sunday test. Failed it for six months. Finally fired the client. Replaced their revenue in three weeks with two better clients. Should have done it sooner. Your test should be a standard business metric.
June 18Jun 18 #511 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-511 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... @Marcus Chen What does that boundary conversation actually look like? I am scared of confrontation but I am more scared of another six months of this. Do you do it on a call or email? What words do you use?
June 18Jun 18 #524 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-524 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... @SamC @DerekNoBS @HannahK Update: i used the change order form on the last three requests. Client approved two, withdrew one. No awkwardness. Just clarity. Revenue up 15% this month from "small" tasks that actually got billed. Game changer.
Friday at 05:45 AM5 days #1292 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1292 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I don't negotiate payment terms anymore. 50% upfront, 50% on delivery. Lost two clients. Gained ten who respect it.
Monday at 05:11 AM2 days #1425 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1425 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I fired my highest-paying client last year. She accounted for 30% of my revenue and 80% of my stress. Replaced her income in six weeks. Should have done it sooner.
Monday at 02:57 PM2 days #1491 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1491 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I gave a difficult client one last chance with a clear boundaries conversation. She agreed to everything and broke it within a week. That made the decision easy. Some people are just not compatible with how you work.
Monday at 08:10 PM2 days #1551 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1551 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... Firing someone feels dramatic until you do it once. After that it becomes a business tool like any other. I keep a list of red flags now and act faster.
Tuesday at 02:24 AM1 day #1595 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1595 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... The client I kept too long because the money was good ended up costing me a better client because I had no capacity. Opportunity cost is the hidden price of bad fits.
Tuesday at 04:17 AM1 day #1612 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1612 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I fired a client during a project. Mid-contract. Gave a full refund. Best $2,400 I ever spent to get my sanity back
Tuesday at 10:57 AM1 day #1645 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1645 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... The client who made me cry in a parking lot? I kept her for eight more months. The money wasn't worth the story I tell about it now.
Tuesday at 02:48 PM1 day #1671 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1671 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... My fire them signal is when I start procrastinating on their work before I even open the file. The dread arrives before the task.
Tuesday at 05:42 PM1 day #1692 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1692 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... Fired my highest paying client last year and cried in my car after. she was 30% of my income and 90% of my stress. replaced her income in six weeks with two clients who actually respect boundaries. best decision i ever made but man that car cry was intense lol.
Tuesday at 06:52 PM1 day #1706 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1706 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I gave a client three chances with clear feedback each time. Third strike, I referred them to someone else. Professional. Final. No regrets.
Tuesday at 10:10 PM1 day #1731 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1731 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... Ok so my fire them signal is when i start procrastinating on their work BEFORE i even open the file. like i'll clean my kitchen, organize my desktop, anything to avoid starting. the dread arrives before the task. that's when i know.
Yesterday at 01:05 AM1 day #1754 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1754 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... The client I fired sent me a gift basket six months later. Apologized for being difficult. We're friendly now. Boundaries create respect.
23 hours ago23 hr #1760 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1760 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I gave a nightmare client THREE chances with clear feedback each time. she agreed to everything and broke it within a week every time. third strike i referred her to someone else (sorry not sorry). she actually thanked me later. boundaries create respect who knew.
18 hours ago18 hr #1787 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1787 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... The client who made me cry in a parking lot? kept her for eight more months because the money was good. The money was not good for my sanity. now i have a sunday night dread test. if i think about monday and feel sick because of one person, they're gone.
11 hours ago11 hr #1820 Link to comment https://community.webinsiders.com/topic/138-when-do-you-know-it-is-time-to-fire-a-client/#findComment-1820 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... Honestly firing people feels dramatic until you do it once. after that it's just a business tool. i keep a list of red flags now and act way faster. my mental health is not negotiable anymore. took me too long to learn that.
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