June 18Jun 18 #467 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/ Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... Client paid 50% upfront. I delivered the first milestone. They went silent. Three weeks, no response to emails or calls. The final 50% is significant. Do you keep working, pause, or cut losses? What is the professional move here?
June 18Jun 18 #472 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-472 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I pause everything. Send one final email: "Project on hold pending feedback. Resume within 7 days or we discuss wrap-up terms." Protects your time and sets a boundary without being aggressive.
June 18Jun 18 #478 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-478 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I finish the work and invoice. If they paid 50%, they likely intended to pay the rest. Life happens. People get busy, sick, distracted. Professionalism means completing what you started, not punishing silence.
June 18Jun 18 #481 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-481 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... @Marcus_C Respectfully disagree. Finishing work for a non-responsive client is how you get burned. I once completed a website, invoiced, and never heard back. Six months of work, zero final payment. Pause is the only rational move.
June 18Jun 18 Author #483 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-483 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... @SamC @Marcus_C @HannahK Sent the pause email. Client responded in 48 hours. Family emergency. Apologized, paid the milestone, extended the timeline. HannahK's approach saved the relationship and the revenue. Boundary + empathy = results.
June 24Jun 24 #1202 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-1202 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... My most profitable year had the fewest clients. 12 clients at premium rates beat 34 at mid-market. Math is simple, psychology is hard.
Friday at 03:41 PM5 days #1324 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-1324 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... My morning routine is checking my phone in bed for forty-five minutes and then panicking. Let's stop pretending we all meditate.
Monday at 05:32 AM2 days #1431 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-1431 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I used to chase ghosts for weeks. Now I send one email after 10 days of silence saying the project is on hold and will be archived in 7 days. Usually gets a response within 48 hours.
Monday at 08:34 AM2 days #1451 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-1451 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... Had a client disappear after I sent the first draft. I finished the work anyway, sent the final files with an invoice, and heard nothing for two months. Then he paid in full with an apology. Sometimes professionalism is just doing your part.
Monday at 03:35 PM2 days #1499 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-1499 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I now take 40% upfront because of a ghosting incident that cost me $2,700. The policy has saved me more than once. If someone won't pay half upfront, they probably weren't going to pay the rest either.
Monday at 07:39 PM2 days #1543 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-1543 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... The worst part of a ghosting client isn't the money. It's the mental space they occupy while you're wondering what happened. I have a 14-day rule now. After that, I mentally close the file and move on.
Tuesday at 02:33 AM1 day #1596 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-1596 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I had a client go silent for three weeks then resurface with sorry, family emergency. We finished the project. He referred two people. Sometimes silence isn't personal, but I still take deposits now.
Tuesday at 07:36 AM1 day #1632 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-1632 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I once drove to a client's office because they stopped answering emails. They were just busy. Now I assume positive intent until week three.
Tuesday at 11:41 AM1 day #1651 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-1651 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... My ghost protocol is three emails spaced a week apart, then a certified letter. Never had to send the letter. The second email usually works.
Tuesday at 03:04 PM1 day #1674 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-1674 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... I finished a ghosted project and posted it as a case study. The client resurfaced six months later asking for the files. I sent them with the invoice.
Tuesday at 09:17 PM1 day #1723 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-1723 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... Ghosting taught me to front-load payment. 50% before I start, 40% at midpoint, 10% on delivery. Cash flow protection.
21 hours ago21 hr #1772 Link to comment https://community.webinsiders.com/topic/135-what-do-you-do-when-a-client-ghosts-mid-project/#findComment-1772 Share on other sites Share on Facebook {lang="reddit_text" Share on LinkedIn Share on Pinterest Share on X More sharing options... The client who ghosted me the longest came back with a referral and an apology. I took the referral. Life is strange.
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.